Refund Policy
Last updated November 3, 2026
We want you to love AdCreator. Because every account starts on a free forever plan, you can try the Services before paying anything. This Refund Policy explains how refunds work for paid purchases.
1. Monthly plans
You can cancel a monthly plan at any time from Billing. Cancellation takes effect at the end of your current billing period and you keep access until then. We do not provide prorated refunds for partial months, except where required by law.
2. Annual plans
If you purchase an annual plan for the first time and are not satisfied, you may request a full refund within 14 days of the initial purchase. Renewals of annual plans are not refundable except where required by law.
3. Credit packs
Credit packs are refundable within 14 days of purchase if none of the credits in the pack have been used. Partially used packs are not refundable.
4. Plan changes
When you upgrade, the change applies immediately. When you downgrade, the change applies from your next billing period.
5. How to request a refund
Contact legal@adcreator.app or use the contact page from the email address on your account, including the date of purchase. Approved refunds are returned to the original payment method through our payment processor, typically within 5–10 business days.
6. Exceptions
We may decline refunds for accounts terminated for violating our Terms or Acceptable Use Policy, or where there is evidence of abuse. Nothing in this Policy limits rights you have under applicable consumer protection laws.